Refund policy
Last updated: October 14, 2026
At Historical Costume Shop, we want every customer to shop with confidence. Please review this policy carefully before placing your order. Our collection includes products fulfilled through third-party suppliers, and return eligibility, sizing, and fulfillment arrangements may vary by product.
By placing an order, you acknowledge this policy, subject to any mandatory rights provided by applicable law.
1. Order Cancellations
All orders are considered final once placed. We do not accept cancellation requests after an order has been submitted.
Orders may be transmitted to our fulfillment partners for processing shortly after checkout. Once an order is placed, we cannot guarantee that it can be stopped, recalled, or canceled.
Please carefully review your products, sizes, quantities, shipping address, and payment details before completing your purchase.
This policy does not override cancellation rights required by applicable law, including rights that may arise when an order cannot be shipped as promised.
2. Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout. Address changes cannot be guaranteed after an order is placed.
Our fulfillment process may begin shortly after checkout, and we may be unable to modify shipping information once an order has been submitted to a supplier or carrier.
Please verify the recipient name, street address, apartment or unit number, city, state or province, postal code, and destination country before placing your order.
If you discover an error, contact us immediately at info@historicalcostumeshop.com. We will advise you of any available options, but we cannot promise that a change will be possible.
Additional shipping charges or other consequences arising from an incorrect address will be handled in accordance with applicable law.
3. Change-of-Mind Returns
Eligible change-of-mind return requests must be submitted within 14 calendar days of confirmed delivery, unless a longer period is required by applicable law.
All returns require written authorization from Historical Costume Shop before the item is shipped back.
To qualify for a change-of-mind return, the item must be:
-
Unworn, unused, unwashed, unaltered, and undamaged.
-
In its original, resalable condition.
-
Free from makeup, perfume, deodorant, perspiration, smoke, stains, dirt, odors, pet hair, and other signs of use.
-
Returned with all original tags, labels, packaging, accessories, and included components.
-
Returned to the destination provided by our customer service team.
Items that do not meet these requirements may be ineligible for a change-of-mind return, to the extent permitted by law.
Brief indoor try-on to assess fit is permitted when the item is handled carefully and remains in new, resalable condition.
4. Costumes, Events & One-Time Use
Our historical-inspired clothing and costumes may be purchased for Renaissance fairs, festivals, theatrical productions, Halloween, themed parties, weddings, conventions, and photoshoots.
Items worn or used for an event are not eligible for change-of-mind returns.
A costume cannot be worn to an event and subsequently returned because the event has passed, the item is no longer needed, or the customer no longer wishes to keep it.
Costumes showing evidence of use—including perspiration, makeup, odors, dirt, stains, damaged fasteners, stretched fabric, alterations, or other wear—will not qualify for a change-of-mind return where exclusion is permitted by law.
Please inspect the product description and size chart carefully before purchasing, particularly when ordering for a specific occasion.
This section does not limit any legally required remedy for defective, damaged, incorrect, or materially misdescribed products.
5. Shoe Returns & 50% Restocking Fee
Shoes eligible for a change-of-mind return must be unworn outdoors and remain in new, resalable condition.
Shoes may be tried on briefly indoors on a clean, soft surface to assess fit. Shoes showing outdoor wear, dirty or scuffed soles, substantial creasing from use, damage, odors, or other evidence of wear are not eligible for a change-of-mind return where exclusion is permitted by law.
A 50% restocking fee applies to eligible change-of-mind shoe returns where permitted by applicable law and disclosed before purchase. The fee is calculated on the purchase price of the returned shoes, excluding amounts that applicable law requires us to refund without deduction.
The remaining eligible refund amount will be issued as store credit wherever permitted by law. Return shipping costs are the customer's responsibility for change-of-mind returns unless applicable law requires otherwise.
The restocking fee does not automatically apply to products confirmed to be defective, damaged on arrival, incorrectly supplied, or materially misdescribed. Such cases will be handled in accordance with applicable law.
Contact info@historicalcostumeshop.com for return authorization before shipping any shoes back.
6. Sizing & Fit
Our collection includes products from different suppliers, and sizing conventions, measurements, materials, and fit may vary from one item to another.
Customers are responsible for reviewing the size chart and product-specific sizing guidance before ordering. A size label such as S, M, L, XL, or XXL may not correspond to the same measurements across different products.
For structured garments, corsets, stays, bodices, footwear, and other fitted items, carefully review all relevant measurements and fit instructions.
A difference between a product's stated sizing convention and your usual clothing size does not, by itself, establish that an item is defective or misdescribed. If an item materially differs from the advertised description or measurements, contact us so we can review the issue.
7. Damaged, Defective, Incorrect or Misdescribed Products
If your order arrives damaged, defective, incorrect, or materially different from its advertised description, contact us promptly at info@historicalcostumeshop.com.
Please provide:
-
Your order number.
-
The name of the affected product.
-
A description of the issue.
-
Clear photographs of the item and packaging, where relevant.
Please retain the product and packaging while your request is reviewed. Do not send the item to a supplier or return address without instructions from our team.
We will review the circumstances and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances and legal requirements, this may include a replacement, repair, refund, or another appropriate resolution.
Store credit is not a substitute for a refund or other remedy where applicable law requires a different resolution.
8. Refunds & Store Credit
For eligible voluntary change-of-mind returns, approved refunds will be issued as store credit wherever permitted by applicable law.
Store credit will be provided through an available store-credit method and may be used toward future purchases at Historical Costume Shop, subject to the terms disclosed when it is issued.
The amount of store credit will reflect the eligible refundable amount after any lawful, properly disclosed deductions, including an applicable shoe restocking fee.
Store credit is not automatically available for items that fail the return eligibility requirements.
Where applicable law requires a refund to the original payment method or another form of reimbursement, we will comply with that requirement. Nothing in this policy waives any non-excludable consumer rights.
9. Return Shipping & Unauthorized Returns
Customers are responsible for return shipping costs for approved change-of-mind returns unless applicable law requires otherwise.
We recommend using a tracked shipping service and retaining proof of postage.
Because our products may be fulfilled by different suppliers, do not send a return directly to the original shipping address, a supplier, or a fulfillment facility unless our team has specifically instructed you to do so.
Unauthorized returns may be delayed or rejected where legally permitted. We cannot guarantee that a parcel sent to an unapproved address will reach the correct destination.
For confirmed defective, damaged, incorrect, or materially misdescribed products, return shipping arrangements will comply with applicable law.
10. Exchanges
We do not guarantee direct exchanges for change-of-mind requests.
If you need another size, color, or style, contact our team to discuss available options. A new order may be necessary.
This section does not limit any replacement, exchange, or other remedy required by applicable law for defective, incorrect, or misdescribed products.
11. Shipping Delays & Undeliverable Packages
Delivery estimates are provided for guidance and may vary according to the destination, carrier, supplier, customs processing, and other circumstances.
If we cannot ship an order within the applicable promised or legally required timeframe, we will provide the options and remedies required by applicable law. This may include the option to accept a delay or cancel the order for a refund.
If a package is undeliverable, refused, or returned because of an address error or failed delivery, contact us to discuss the available options. Any additional charges or deductions will be handled in accordance with applicable law.
12. How to Request a Return
To request a return or report a product issue, email:
info@historicalcostumeshop.com
Use the subject line:
Return Request — Order #[Your Order Number]
Include your order number, the product name, and the reason for your request. For damage or product discrepancies, include clear photographs where possible.
Our team will review your request and, if approved, provide the appropriate instructions and return destination.
Do not ship an item until you receive return instructions from our team.
13. Policy Updates & Legal Rights
Historical Costume Shop may update this policy as our business and fulfillment arrangements evolve. The policy applicable to an order will be interpreted subject to any mandatory consumer rights and legal requirements that apply to that purchase.
Nothing in this policy excludes, restricts, or replaces rights or remedies that cannot lawfully be excluded, restricted, or replaced.
Contact Us
Historical Costume Shop
Email: info@historicalcostumeshop.com
Please include your order number in all order-related correspondence so we can assist you efficiently.